Before You Contact Us
Including these details helps us solve your issue faster:
- Device model and iOS version
- HomeProof app version
- What you expected vs what happened
- Screenshots (if possible)
HomeProof Support
Need help with HomeProof? We are here to help with setup, account access, syncing, exports, subscriptions, and reminders.
Support email: andycollg@gmail.com
Privacy policy: View policy
Contact SupportCommon Issues
- Calendar reminders not appearing: enable Calendar access in iOS Settings for HomeProof.
- iCloud restore: keep the old device online to allow CloudKit sync to complete.
- Subscription not recognized: tap Restore Purchases in app settings.
Response Times
We typically respond within 1-2 business days.
Please avoid sending sensitive personal or payment information by email.
Troubleshooting Steps
- Close and reopen the app.
- Restart your device.
- Check internet connection and iCloud status.
- Update HomeProof to the latest version.